Frequently Asked Questions
Q: When will I receive my orders?
A: Shipping time to Europe and North America is usually about two weeks from the day it was sent. It may take a little longer depending on the security procedures being implemented by the country of destination.
Q: How do I check my order status?
A: You can check the status of your order under 'My Account' located next your username.
Q: My order status says 'pending'. Is there a problem?
A: No. This means that the order is being verified or being checked. An email will be sent soon that the order is being processed.
Order status:
- Pending - being verified
- Confirmed - payment received and confirmed
- Processing - order being processed
- Shipped - order sent
Q: Can't access my account, it says "Username and password do not match or you do not have an account yet."
A: You can try clicking on the 'Forgot Password' under the username tab to recover your password. Submit your e-mail address and we will send you a verification token. Once you have received the token, you will be able to choose a new password for your account.
Q: How do I change my password?
A: You can change your password under 'My Account' then 'Account Information'.
Q: Can I have multiple shipping address?
A: Yes. You can add your other shipping address under 'My Account' then 'Shipping Information'.
Q: Still cannot log-in to evo88.com or, what else can I do?
A: You can contact us at cso@evo88.com and we'll be glad to assist you further.
Q: What is a coupon code?
A: A coupon code is a code we send as gift/ discount to all our newsletter subscribers with corresponding monetary value that can be used to purchase or avail special discount on our products. Be sure to subscribe to receive coupon codes.
You may use the coupon by clicking on ‘Your Cart’ > ‘View Cart’ (Note that this is only available when your cart is not empty), enter the coupon code in the textbox and click on submit to verify.
Damaged Items and Wrong Items
Shipping & Returns evo88 [Evolution Limited] uses Hong Kong Post for sending all orders. Damaged or Faulty Products In the case of receiving damaged or faulty product please contact our Customer Service Officer at cso@evo88.com. We will send you a replacement as soon as possible (subject to availability). Upon receipt of the damaged goods your account will be credited with the air mail cost of returning the product to us.
